Refund Policy

Last updated: 14 September 2026

All sales are final

TotalAudits sells subscription-based website audits to businesses. All sales are final and we do not offer refunds.

This applies to new subscriptions, renewals, and any period of a subscription you have already paid for.

Why

Our audits are bespoke work. Once we begin, we have committed time and tooling to your specific website, and that work cannot be recovered or resold. Pricing reflects this.

Business customers only

Our services are sold to businesses acting in the course of a trade, business, craft or profession. They are not sold to consumers, and the statutory cancellation rights that apply to consumer distance contracts do not apply here.

Cancelling your subscription

You can cancel at any time by emailing chandler@totalaudits.io. Cancellation is by email only.

Cancelling stops future payments — it does not refund the period you are currently in. When you cancel:

You keep access to the service until the end of your current billing period
No further Direct Debit payments are collected
No refund is issued for the remaining part of the period

Please allow reasonable time for us to process your cancellation before your next payment date.

Failed payments

Payment is by Direct Debit. If a payment fails, your service stops immediately and the outstanding amount remains due. Cancelling a Direct Debit is not the same as cancelling your subscription — you must email us to cancel. Until you do, fees continue to accrue and remain payable.

Billing errors

If you are charged twice for the same period, or charged after we have confirmed your cancellation, email chandler@totalaudits.io and we will investigate and correct any error. This is a billing correction, not a refund under this policy.

If something goes wrong

If you are unhappy with an audit, tell us. Where we have made a genuine error or failed to deliver what your subscription covers, we will put it right — normally by correcting or re-running the affected work. Get in touch at chandler@totalaudits.io and we will look at it properly.

Chargebacks and Direct Debit indemnity claims

If you raise a chargeback or Direct Debit indemnity claim without contacting us first, we may suspend or terminate your subscription and pursue the amount owed. Please talk to us before going to your bank.

Your legal rights

Nothing in this policy affects rights you have under law that cannot be excluded.