Last updated: 14 September 2026
TotalAudits is a trading name of Nomad Optimise Ltd, a company registered in England and Wales.
Registered office: St James' Hall, Mill Road, Lancing, West Sussex, BN15 0PT Company number: 15235771 ICO registration: ZB807103
We are the data controller for personal data collected through totalaudits.io.
If you have questions about this policy or about how we handle your data, contact us at chandler@totalaudits.io.
This policy explains what personal data we collect when you use totalaudits.io, why we collect it, what we do with it, and what rights you have over it. It applies to visitors to our website and to customers who subscribe to our services.
Information you give us directly
Information we collect automatically
Information from your website
When you subscribe to an audit, we collect publicly available technical and content data about the website you ask us to audit. Where you grant us access to third-party tools such as Google Search Console or Google Analytics, we access the data those tools hold about your site. We only access accounts you have explicitly granted us permission to access, and only for the purpose of delivering your audit.
Payment information
Payments are taken by Direct Debit and processed by Stripe. We do not store your full bank details. Stripe handles that information under its own privacy policy. We receive confirmation of payment, a partial account reference, and billing details.
| What we use it for | Lawful basis |
|---|---|
| Delivering the audit you have subscribed to | Performance of a contract |
| Taking payment and managing your subscription | Performance of a contract |
| Responding to enquiries | Legitimate interests — responding to people who contact us |
| Sending service emails about your subscription | Performance of a contract |
| Sending marketing emails | Consent, or legitimate interests where you are an existing customer |
| Understanding how our website is used | Consent (via cookie banner) |
| Advertising and measuring ad performance | Consent (via cookie banner) |
| Meeting legal and accounting obligations | Legal obligation |
| Preventing fraud and securing our systems | Legitimate interests — protecting our business |
| Recovering unpaid fees | Legitimate interests — recovering money owed to us |
We share personal data with service providers who help us operate. Each acts on our instructions under a contract that restricts what they can do with it:
We may also disclose personal data where we are required to by law, or to establish, exercise or defend legal claims.
We do not sell your personal data.
We use the Meta pixel, the LinkedIn Insight Tag and Google advertising tags on totalaudits.io. These only load if you accept advertisement cookies.
When active, they send information about your visit — including your IP address and the pages you viewed — to Meta, LinkedIn and Google. Those companies may combine that information with data they already hold about you, and may use it for their own purposes as set out in their own privacy policies. For some of this processing we and those platforms act as joint controllers.
We also use Hotjar, which records how visitors interact with our pages — clicks, scrolling and navigation — to help us improve the site. Hotjar only loads if you accept analytics cookies.
Our site embeds YouTube video, which sets cookies when you accept functional or analytics cookies.
You can withdraw consent at any time through the cookie settings link in our website footer, and you can manage your advertising preferences directly with Google, Meta and LinkedIn through their own account settings.
Several of our service providers — including Stripe, Google, Webflow, Cloudflare, Hotjar, Meta and LinkedIn — are based in or transfer data to the United States. Where personal data is transferred outside the UK, we rely on either an adequacy decision by the UK government (including the UK Extension to the EU-US Data Privacy Framework where the recipient is certified), or the International Data Transfer Agreement or Addendum, to ensure your data receives equivalent protection.
Under UK data protection law you have the right to:
To exercise any of these, email chandler@totalaudits.io. We will respond within one month.
If you are not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113.
We use appropriate technical and organisational measures to protect your data, including encrypted connections, access controls, and limiting access to those who need it. No system is completely secure, but we take our obligations seriously and review our arrangements regularly.
We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
Our services are for businesses. We do not knowingly collect personal data from anyone under 18.
We may update this policy from time to time. The date at the top shows when it was last changed. Where changes are significant, we will tell you by email or through a notice on the site.
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